Frequently Asked Questions

Everything you need to know about shopping with twentyfourseven.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Express options are available at checkout for delivery within 1-2 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

At twentyfourseven, we prioritize quality and ethics. 60% of our current collection is made from organic or recycled fabrics, and we are working toward 100% by 2025.